Patients Rights and Responsibilities

  • You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too. We will:

  • Ensure our patients have 24-hour access to medical advice.

  • Aim for you to have access to a suitably qualified medical professional within 48 working hours of your initial contact during surgery hours, or in an urgent case, the same day. This may be a telephone consultation with a nurse or doctor.

  • Work in partnership with you to achieve the best medical care possible.

  • Involve you and listen to your opinions and views in all aspects of your medical care.

  • The prevention of disease, illness and injury is a primary concern.

  • The surgery staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you:

  • Let us know if you intend to cancel an appointment or are running late. If you are more than 10 minutes late for your appointment you may be asked to re-book.

  • Always cancel unwanted or superseded appointments to enable us to offer them to other patients

  • Request home visits only when your medical condition prevents you from leaving the house

  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service

  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website